"You don't know - do you?" She says this with a piercing stare and a jabbing finger - very scary. I'm sure you would agree its OK for the IT Support engineer to say that they don't know, but they will find out and get back to you. It's better that than being misled. But for some reason the techno nerds like to pretend they know everything - Mary's advice, and mine, don't!
Sometimes there's a single IT budget for the entire company that everyone draws from. But who gets what? Does everyone get the same amount? Do successful departments get more managed it services than other departments? If they don't, then will they start to set up their own IT department? Looks like another problem that you're going to have to solve when you are the CIO...
When you're an entrepreneur it's not your tech support I.T expertise like your business degree that people care about as much as the story of how you got to where you are today. The truth is often our passion for wanting to help others is rooted in something very personal to us, so it's incredibly important to share that reason why. I've also realized that it's okay to share our mistakes - they are an important part of our truth so don't be afraid of sharing them. It's from our mistakes that we are much better teachers.
Having a telephone Managed I.T support uttah is the best option. Clients could be handled better over phone, than through any other media. Nothing can beat the personal touch a telephone conversation can provide. On the negative side, you'll have to prepare for understanding all kinds of pronunciation and slangs. This could become more difficult customers are from different parts of the world. Also be aware that phones have to be attended even if you are vacationing with your girlfriend on a lovely beach.
Why does the current state of tech support so often leave something to be desired? Answering this question won't really change anything, but it might make you feel slightly better if you understand the dynamic involved. The one-word answer is: Money.
Don't start messing with every setting you find. Unless you know what they mean, changing settings only makes it harder to solve the original problem. You've probably got multiple problems now.